Charter Communications will be performing a maintenance that will affect service in our Hollister DataCenter.
Date/Time and Window (local time zone): 06/03/2008 (1:00 AM – 1:20 AM)
Description of Maintenance: Gilroy, CA - Performing OC12 reconfiguration with QWEST and Verizon.
Expected Down Time: 10 Minutes
Affected Sites or Services: South Valley Internet/DIA - Fiber
Services – 6th Street, #C, Hollister, CA
Charter Maintenance Ticket #: MNT 134054
We are experiencing some speed issues with our garlic.com e-mail server. Our technicians are currently looking into the issue.
Please note that this affects only customers with a garlic.com e-mail address. All domain-based shared hosting accounts are not affected.
All other systems are up and fully operational.
We are currently experiencing an issue with our mail server. We are aware of the issue and are working on the resolution. We should have this resolved shortly.
We appreciate your patience during this time.
Starting Friday, May 2 at 12:00AM PST we will be upgrading the hardware in one of our core routers. During this time you may experience intermittent connectivity issues to some of our services, which include:
The upgrade is expected to take no more than an hour. During this time connectivity will be intermittent.
We appreciate your patience during this maintenance window.
We will be performing some updates to a few pieces of hardware in our DataCenter Wednesday night starting at 11:45PM PST. During this time we will be upgrading the 2.6.9 kernel on our mail server cluster to 2.6.25, which is expected to increase performance. We have been noticing some slight hiccups recently in the mail server when there is an increase in use which is much higher than normal.
We will also be upgrading the hardware in one of our core routers and upgrading its software. During this time you may experience intermittent connectivity issues to some of our services, which include:
The upgrade is expected to take no more than an hour. During this time connectivity will be intermittent.
We appreciate your patience during this maintenance window.
This is to let all shared hosting customers on spear.garlic.com aware that the final phase has been complete. All of your accounts have been restored on the new server, and the new server is working flawlessly.
If you are experiencing issues with your domain-based e-mail or your web site, or anything related to spear.garlic.com please let us know.
Thanks again for being so patient during the transition.
Most of the web sites from the old spear.garlic.com have now been migrated to the new machine. Some of you may experience missing e-mails from the past few days – they will arrive in your mailbox shortly.
Thank you all for your patience and understanding during this migration/server update.
We will continue the second and final phase in migrating our customers onto a new shared hosting server.
Starting Monday night at 11:00PM PST, we will be taking the existing spear.garlic.com shared hosting server and are replacing it with a new machine. This will alleviate all issues with speed on the box. The process should take until roughly 3:00AM PST. No e-mail will be lost at this time, but please be aware that all services will be temporarily unavailable to use.
This only effects customers who have their domain-based shared web and e-mail hosting on spear.garlic.com.
We will be replacing the current spear.garlic.com server with a much faster, more efficient machine. There have been support e-mails and calls recently about the sluggishness of the server. In response, we will be building a brand new server to replace spear.
What this means is that starting Saturday, April 19 at 12:00am, we will be migrating all customers from this machine to spear’s replacement. All services will be temporarily offline until 3am. No e-mail will be lost at this time. You will, however, be unable to send e-mail and browse your web site.
This only effects customers who have domains which are hosted on spear.garlic.com. If you would like to know what server your domain is on, you can either issue a ‘ping‘ from the Windows/Mac/Linux command line, or visit https://svi.garlic.com/webmail and enter your domain – after entering your domain and hitting Submit look in the Address bar of your browser – if it says https://svi.garlic.com/spearmail/ then you will be affected.
We thank you for your understanding and apologize in advance for any inconvenience this causes.
Please make sure your mail account is set to the following settings:
Incoming Mail Server Information:
- mail.garlic.com
Outgoing Mail Server Information:
- mail.garlic.com
- Port 587
- “My Server Requires Authentication” box is checked
If you are wondering why your e-mail has stopped sending all of a sudden, we made some changes to protect our garlic.com customers from spam. This setting to change your default port from 25 to 587 was sent out as a notification to the primary contact e-mail for your account in November of 2007.